Marketing Workshop Livestream Cancellation Policy
If a Marketing Workshop Livestream registration is cancelled more than 30 days from the start of the event, it is 100% refundable and will be credited to the form of payment used in the initial transaction.
If a Marketing Workshop Livestream registration is cancelled 30 days or less from the start of the event, the registration fee is non-refundable but a Registration Credit will be given to the attendee for future use.
The Registration Credit can be applied in one of two ways at no additional charge:
1. Registration at an alternate Marketing Workshop Livestream
2. Four licenses to Business Made Simple (annual renewal fees will apply after the first year)
After a Registration Credit has been applied to one of the options above, that will be considered final sale and no refunds or exchanges will be available.
The Registration Credit expires six (6) months from the date of the first payment made to StoryBrand. At the point a Registration Credit is created, it has no monetary value and is not eligible for any type of financial reimbursement.
Live Workshop Cancellation Policy
If a Live Workshop registration is cancelled more than 30 days from the start of the event, it is 100% refundable and will be credited to the form of payment used in the initial transaction.
If a Live Workshop registration is cancelled 30 days or less from the start of the event, the registration fee is non-refundable but a Registration Credit will be given to the attendee for future use.
The Registration Credit can be applied in one of two ways at no additional charge:
1. Registration at an alternate Live Workshop
2. Five licenses to Business Made Simple (annual renewal fees will apply after the first year)
After a Registration Credit has been applied to one of the options above, that will be considered final sale and no refunds or exchanges will be available.
The Registration Credit expires six (6) months from the date of the first payment made to StoryBrand. At the point a Registration Credit is created, it has no monetary value and is not eligible for any type of financial reimbursement.
Guide Certification Cancellation Policy
If a Certified Guide registration is cancelled more than 30 days from the start date of the Guide Certification Training, all but $3,333 USD will be credited to the form of payment used in the initial transaction. The $3,333 USD is applied to:
1. The Business Made Simple license that was initiated with the registration (annual renewal fees will apply after the first year)
2. Registration to a Live Workshop (must be used at one of the upcoming two scheduled Live Workshops – check storybrand.com for specific dates)
If a Certified Guide registration is cancelled 30 days or less from the start of the event, the entire certification fee is non-refundable but a Registration Credit will be given to the registrant for future use.
The Registration Credit can be applied in one of two ways at no additional charge:
1. Registration at an alternate Guide Certification
2. Three Live Workshop registrations and three licenses to Business Made Simple (annual renewal fees will apply after the first year)
After a Registration Credit has been applied to one of the options above, that will be considered final sale and no refunds or exchanges will be available.
The Registration Credit expires six (6) months from the date of the first payment made to StoryBrand. At the point a Registration Credit is created, it has no monetary value and is not eligible for any type of financial reimbursement.
StoryBrand may terminate training, any service, license, or any privilege without cause, but in doing so, would offer a refund equal to the First Year payment amount if termination occurs within one year of the certification date. If termination without cause occurs anytime after the first renewal date and Guide has paid their renewal fee (and is therefore an active Guide), a refund equal to the latest Annual Renewal payment amount will be made. Termination without cause refunds will be made within thirty (30) days from the date Guide is notified via email of their termination.
Guide Renewal Cancellation Policy
If a StoryBrand Certified Guide renewal is cancelled within 90 days from the start date of the StoryBrand Certified Guide renewal payment plan (the 15th of the month of the initial StoryBrand Certified Guide training) (“Renewal Payment Date”), an amount equal to the remaining monthly payments due within the first 90 days of the renewal period, not to exceed $1,350 USD (“First Quarter Renewal Cancellation Fee”), will be charged to the method of payment on file. Any remaining balance will be credited back to the method of payment on file. The First Quarter Renewal Cancellation Fee is applied to:
1. Administrative processing fees
2. Access to StoryBrand Guide resources for 90 days from the Renewal Payment Date
If a StoryBrand Certified Guide renewal is cancelled the 91st day or later, after the Renewal Payment Date, no refunds will be issued.
If a StoryBrand Certified Guide renewal is cancelled, the non-refunded amount will be retained as a Reactivation Credit to the former StoryBrand Certified Guide’s account for future use.
The Reactivation Credit can be applied to the $6,500 StoryBrand Certified Guide reactivation fee. The $6,500 StoryBrand Certified Guide reactivation fee is the amount a former StoryBrand Certified Guide must pay to reenter the program within two years from their cancellation date.
The Reactivation Credit expires twenty-four (24) months from the date the most recent StoryBrand Certified Guide renewal payment was made to StoryBrand. At the point a Reactivation Credit is created, it has no monetary value and is not eligible for any type of financial reimbursement.
Facilitator Certification Cancellation Policy
StoryBrand Certified Guide understands that there is a minimum six (6) month commitment to the Facilitator Certification program. If a Facilitator Certification registration is cancelled within the first six (6) months after the start of the facilitator training, the Certified Guide will be responsible for the completion of any outstanding payments (not to exceed $7,500 in total six (6) month spend). After the first six (6) months, the Facilitator Certification program can be cancelled at any time at no additional charge upon official written notice of cancellation. No refunds on any prior payments towards this additional certification will be given for this program.
StoryBrand may terminate training, any service, license, or any privilege without cause, but in doing so, would offer a refund equal to the first six (6) months payment amount ($7,500) if termination occurs within one year of the certification date. If termination without cause occurs anytime after the first year of the certification date, StoryBrand would offer a refund equal to six (6) months payment amount ($7,500) or equal to the latest year to date payments received if less than $7,500. Termination without cause refunds will be made within thirty (30) days from the date Guide is notified via email of their termination.
Agency Certification Cancellation Policy
StoryBrand Certified Guide understands that there are no refunds offered once the Agency Certification training has started. Upon completion of the Agency Certification training, the Agency Certification shall automatically renew on a month-to-month basis unless StoryBrand Certified Guide provides written notice to StoryBrand by the 1st of the month that it does not wish to renew the Agency Certification. No refunds on any prior payments towards this additional certification will be given for this program.
StoryBrand may terminate training, any service, license, or any privilege with or without cause, in which case, the Guide may request a refund in an amount equal to the One Time Agency Training fees ($15,000), if termination occurs within one year of the certification date. If termination occurs anytime after the first year of the certification date, the Guide may request a refund in an amount equal to six (6) months of payments ($2,500) or, if less than $2,500, in an amount equal to the total payments within the latest year to date. Refunds will be made within thirty (30) days from the date the Guide is notified via email of their termination.
Business Made Simple Coach Certification Cancellation Policy
If a Certified Coach registration is canceled more than 30 days from the start date of the Coach Certification Training, all but $3,333 USD will be credited to the form of payment used in the initial transaction. The $3,333 USD is applied to:
(i) The Business Made Simple license that was initiated with the registration (annual renewal fees will apply after the first year)
and
(ii) Eleven (11) additional licenses to Business Made Simple
or
(iii) Registration to a StoryBrand Marketing Live Workshop (must be used at one of the upcoming two scheduled Live Workshops – check STORYBRAND.COM for specific dates)
If a Certified Coach registration is cancelled 30 days or less from the start of the event, the entire certification fee is non-refundable but a Registration Credit will be given to the registrant for future use.
The Registration Credit can be applied at no additional charge towards:
(i) Registration at an alternate Coach Certification
or
(ii) Up to thirty-six (36) licenses to Business Made Simple (annual renewal fees will apply after the first year)
After a Registration Credit has been applied to one of the options above, that will be considered final sale and no refunds or exchanges will be available.
The Registration Credit expires six (6) months from the date of the first payment made to StoryBrand / Business Made Simple. At the point a Registration Credit is created, it has no monetary value and is not eligible for any type of financial reimbursement.
Coach Renewal Cancellation Policy
If a Business Made Simple Coach renewal is cancelled within 90 days from the start date of the Business Made Simple Coach Renewal payment plan (the 15th of the month of the initial Business Made Simple Coach training) (“Renewal Payment Date”), an amount equal to the remaining monthly payments due within the first 90 days of the renewal period, not to exceed $1,350 USD (“First Quarter Renewal Cancellation Fee”), will be charged to the method of payment on file. Any remaining balance will be credited to the form of payment on file. The First Quarter Renewal Cancellation Fee is applied to:
(i) Administrative processing fees
(ii) Access to Business Made Simple Coach resources for 90 days from the Renewal Payment Date,
If a Business Made Simple Coach renewal is cancelled the 91st day after the Renewal Payment Date, no refunds will be issued.
If a Business Made Simple Coach renewal is cancelled, the non-refunded amount will be retained as a Reactivation Credit to the former Business Made Simple Coach’s account for future use.
The Reactivation Credit can be applied to the $6,500 Business Made Simple Coach reactivation fee. The $6,500 Business Made Simple Coach reactivation fee is the amount a former Business Made Simple Coach must pay to reenter the program within two years from their cancellation date.
The Reactivation Credit expires twenty-four (24) months from the date the most recent Business Made Simple Coach renewal payment was made to Business Made Simple. At the point a Reactivation Credit is created, it has no monetary value and is not eligible for any type of financial reimbursement.
Business Made Simple and Hero on a Mission Platform Subscription Cancellation Policy
When you subscribe to our Business Made Simple or Hero on a Mission platforms, you will have the ability to view the content within the application and use all features contained therein (“Subscription”). One Subscription provides access to one user only. For Business Made Simple, however, you will have the option, at any time, to add team members under your subscription for an additional, prorated fee. For pricing information, please inquire with our sales team at hello@businessmadesimple.com.
The initial term of your Subscription will commence on the date you are charged for the Subscription, and for annual Subscriptions, will renew automatically each year, unless you provide written notice to DM Words of your intent not to renew the Subscription at least thirty (30) days before the end of the then-present Subscription term. You may terminate your account at any time and for any reason by sending us written notice requesting termination of your account or through the subscription tab in your Business Made Simple or Hero on a Mission account. Subscription fees for the subsequent year will be charged on the last day of the then-present Subscription term.
You may cancel your Subscription at any time by emailing us as hello@businessmadesimple.com or through the subscription tab in your Business Made Simple or Hero on a Mission account. If your Subscription is canceled for any reason, you will not be entitled to a refund of any amounts paid for the Subscription. If you cancel your account, you will be able to access the Business Made Simple and/or Hero on a Mission platforms and all content within until your account renewal date. After your renewal date, you will lose access.
DM Words also reserves the right to suspend or cancel your Subscription if, in DM Words’ sole and absolute discretion, you or any team members on your Subscription are using the Subscription in any way contrary to, or inconsistent with, the obligations of these Terms and/or any laws and regulations. If your Subscription is cancelled for any reason, you will not be entitled to a refund of any amounts paid for the Subscription. No suspension or cancellation will affect your obligations to us under these Terms which by their nature are intended to survive such suspension or cancellation.
Small Business Flight School Cancellation Policy
When you purchase Small Business Flight School, you will have the ability to view the content within the application and use all features contained therein. One purchase provides access to one user only.
The initial term of your Flight School purchase will commence on the date you are charged. You may terminate your account at any time and for any reason by sending us written notice requesting termination of your account at hello@businessmadesimple.com.
Each purchaser has 14 days, from date of purchase, to request a cancellation and refund. This request must be submitted to hello@businessmadesimple.com before the end of the 14th day.
If your account is canceled for any reason, you will not be entitled to a refund of any amounts paid. If you cancel your required Business Made Simple subscription, you will be able to access Small Business Flight School and all content within your Business Made Simple account until your renewal date. After your renewal date, you will lose access.
DM Words also reserves the right to suspend or cancel your account if, in DM Words’ sole and absolute discretion, you are using the account in any way contrary to, or inconsistent with, the obligations of these Terms, Code of Conduct, and/or any laws and regulations.